Many IT departments deal with a constant flow of new tickets every day - and it’s not unusual for some to stay open longer than they should. With the release of BACKUP EAGLE® 10.0.3, we’re tackling exactly that and making everyday work noticeably easier.

BACKUP EAGLE® now recognises significantly more situations in which tickets can be closed automatically. For instance, if a backup that previously failed runs successfully again, the relevant ticket is closed without anyone having to step in.

The result: less routine effort, streamlined processes and more time for the tasks that really matter. At the same time, every action is automatically documented- fully traceable and audit-compliant.

BACKUP EAGLE® 10.0.3 shows how intelligent automation can run quietly in the background and provide IT teams with real, effective support.